Contact Us

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Shipping

Shipping & Customer Satisfaction

Preparing Your Order

I make and package every product 100% by hand myself with so much daily! This means you're getting the freshest chocolate possible - made with love in small batches.

It also means that while I do try my best to ship sooner, I ask for you to please allow up to 5 business days for me to prepare your order.

If you need delivery by a specific date or would like special arrangements (ie: for a holiday, birthday, wedding, anniversary, event, or any other such celebration) please email me right away!

    Transit Time & Guarantee

    You’ll receive an email with tracking information as soon as your package ships! Please view the map for transit time to your area.

    • PRIORITY MAIL:  1-3 business days
    • EXPRESS MAIL: 1 business day
    • INTERNATIONAL: please note I don't ship abroad in summer

    USPS only guarantees all domestic Express Mail shipments.
    To switch to Express after you've already placed an order, please email me right away!  urgent@gnosischocolate.com

    Warm Weather Shipping

    Chocolate melts in your mouth - that's what we love! Chocolate also melts in the heat… that’s a little trickier. But have no fear!

    I schedule shipments around weekends to ensure our bundles of joy will arrive safe & sound! If your order won't arrive by Friday, I'll wait & ship Monday to safeguard against sitting in a hot post office.

    And... I include reusable insulation & ice packs (biodegradable where possible!) completely free of charge! 

    I know waiting for chocolate is so difficult (!) but shipping on a careful schedule is how we have such an excellent delivery success rate all summer without charging our customers extra! 

    Teamwork

    If no one is home when USPS arrives, your chocolate might be left in the sun on your porch or a hot mailbox! :( If no one will be home at usual USPS delivery time, we can ship to a different address - your work or a trustworthy neighbor, perhaps!

    Please be sure you’ve entered in an address where someone will be present to receive the delivery!

    Please email us right away: urgent@gnosischocolate.com

    Customer Service

    I’m here to answer your every question and fill your every chocolate and health-oriented need! 

    Email is always the best way to reach me as I'm often back & forth between the office & kitchen, where I'm elbow-deep in chocolate! 

    We have a very small team here so please allow me a little time for a reply. I truly appreciate your patience! If you seek an reply more urgently please email urgent@gnosischocolate.com
     

    Customer Satisfaction

    If there’s anything I goofed on, please do let me know right away!! uhoh@gnosischocolate.com

    Please email me a photo of whatever you find to be wrong with your order and know that if I made an error, I'll do everything I can to rectify the matter. The joy of our ChocoLovers is of ultimate importance to me! 

    I'm not happy until you are! I believe the only way a business merits existence is through integrity, quality, and servicing happy customers!