OPPORTUNITIES IN THE OFFICE
Customer Service Specialist
We're looking for a full-time Customer Service Specialist to join Team Gnosis!
If you love chocolate and the idea of working and thriving in a positive, high-energy environment, come join the small and robust team that makes up the world's leading raw chocolate company. The successful candidate will realize that this position offers significant upside potential for personal, career, and financial fulfillment. Is that you?
Skills and Qualities
Inclination to the organic, raw, eco, vegan, holistic lifestyle and experience in the food/natural health industry is highly valued. Substantial administrative, customer service, and sales experience is necessary for this position. Knowledge of QuickBooks and/or Salesforce is also preferable, as is experience and comfort with working on a team. We prize those with a mature, developed sense of responsibility and commitment, a strong work ethic, and a passion for doing things right.
The position also requires a hard and dedicated worker who initiates, makes suggestions, and doesn't watch the clock or run his/her Facebook page in the background. We're looking for a people person who has consciously developed an open, non-defensive outlook towards work, relationships, and life. A skilled team player with first class interpersonal skills (verbal, written, and listening), our newest team member can prioritize and multitask within tight, often-shifting deadlines without stressing, master new duties quickly, and bring a positive attitude and sense of humor to the office.
Our newest team member is highly organized, detail-oriented, punctual, consistent, systems-oriented, and has a passion for precision and doing things right. S/he is dedicated to health, well-being, personal, and societal growth, and wants to help shift the marketplace towards shelves filled only with high integrity products.
* Phone/email followup with wholesale and retail customers re: product information, shipping details, customer satisfaction, etc
* Order processing / invoice creation via Quickbooks and our online shopping cart;
* Inventory management & coordination with production team
* IT troubleshooting and assisting with our website;
* Arranging logistics and preparing materials for demonstrations, events, and conferences;
* General administrative duties & office maintainance
Got what it takes? We want to hear from you!
If this sounds like you, please send a cover letter telling us who you are and highlighting the unique qualities you can bring to our company, as well as your resume, which must contain work experience that is relevant to this opportunity. In your cover letter, please be fully yourself; - if you write in the formal language that is typical of cover letters ("I am pleased to enclose my resume for your consideration, etc."), then we can't get a sense of who you are - and that's what we want to know. In addition to the attachments, please make sure that both of your resume and cover letter are cut and pasted into the body of your email. Since we're receiving lots of responses, please write something in the Subject line that really gets our attention.
Our Gnosis Chocolate office is located five minutes from Broadway (Queens) stop on N/Q trains (4 stops from 59th and Lexington). Please note that our team also includes our beloved ChocoKitty, so this is a job for someone who loves animals and is cat allergy-free.
We look forward to hearing from you!
Email to HR@gnosischocolate.com:
IN DEPTH COVER LETTER + RESUME IN THE BODY OF EMAIL + 3 REFERENCES
OPPORTUNITIES IN THE KITCHEN
Assembly and kitchen assistant needed by fast growing raw chocolate company in Long Island City; high energy, clean working environment. Responsible for order fulfillment, including hand packing chocolate products, and preparation of packages for shipping (involves moderate lifting). Also reponsible for assisting our Head Chocolatier with preparation of ingredients and pouring of chocolate. Other responsibilities: kitchen and workplace cleanup, receiving and shelving supplies and ingredients. Dependable, organized team player with strong work ethic. Ready to pitch in as needed. Full-time, hourly wage.