Free Priority Mail coupon code: fs-priority
This will apply free priority mail on all chocolate bars, bodycare and supplements when ordering $20+. Shipping only applies for items like trail mix and truffles (please note we suggest Express especially for truffles to addresses more than 1 business day away (outside the tri-state area).
Discounted Express Mail coupon code: fs-express
This will activate a refund for Priority Mail fee on orders $20+ so you only pay the difference between Priority and Express. Expect a refund to appear on your statement within 3-5 business days.
For example - if Priority is $15 and Express is $25, your refund will be $15 - your charge for Express Mail will only be $10 after the refund.
- Lead Time & Transit Time
We might be able to ship your order today if it’s come in before noon-ish, but please allow 1-4 business days as we make and package your order freshly by hand. You’ll receive an email with tracking information as soon as your package ships!
If this is for a holiday, birthday, wedding, anniversary, event, or any other such celebration and you need delivery by a specific date, please call if possible and email us right away!
Priority Mail = 1-3 business days (3 days only for states furthest from NYC)
Express Mail = 1 business day - these orders are moved to the tippytop of our list!
International Priority = 6-10 business days plus customs
International Express = 3-5 business days including customs (recommended)
We guarantee all domestic Express Mail shipments. To switch to Express (or if you have any delivery questions) please call if possible and email us right away. We often ship same day, so it’s important we hear from you ASAP before your order goes out!
- Warm Weather
Chocolate melts in your mouth - that’s beauty! Chocolate also melts in the heat… that’s a little trickier. We’ll add reusable ice packs & ship on an extremely careful schedule to avoid your package sitting in a hot post office over the weekend.
Please allow a few additional days for us to ship your order during the summertime, as we may hold the order through a weekend or heatwave to minimize exposure to the warm weather!
Please be sure you’ve entered in an address where someone will be present to receive the chocolates. If no one will be at the location (to avoid sitting in the sun or in a hot mailbox) please call and email email@example.com right away to change your shipping address!
We guarantee all Express Mail orders but cannot guarantee Priority Mail as their delivery takes 1-3 days. Please call if possible and email us right away if you would like to upgrade to Express Mail and you’ll move to the top of our list, and will receive your order within 2 business days!
- Customer Service
I’m here to answer your every question and fill your every chocolate and health-oriented need. We care not only about providing you with the best chocolate experience you expect from Gnosis - but also care about your overall well-being. Whether you have an inquiry about what we offer, or something you didn’t see online - please get in touch! I’ll have slightly lighter hours in the summertime but will get right back to you ~ please do leave a voicemail or email me (sometimes email is best!)
- Return Policy
If there’s anything we goofed on, or if you are unsatisfied, please let me know. We’re not happy until you are! We work on a case-to-case basis - please email us a photo if you are claiming to have received damanged product. I believe the only way a business merits existence is through integrity, quality, and servicing happy customers!
I appreciate your support from the very bottom of my heart, and would love to hear your feedback. If you ordered online because there isn’t a store near you & you’d like to help us spread through word of mouth (and get FREE chocolate for it!) please visit our Suggest a Store Program :) Again, Thank You!
Live Person Phone Customer Service: 646.688.5549646.688.5549
Speedy Email Customer Service : firstname.lastname@example.org
Your Chocolate Girl Vanessa