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FAQ > Privacy Policy & Disclaimer > Website Policy & Disclaimer

Still have questions? Please don't hesitate to email or call (646) 688-5549!

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 Sales Terms and Conditions

The following terms and conditions apply only to online purchases from Gnosis Chocolate (“Gnosis”) made through Gnosischocolate.com, via telephone, or email. The terms “you”, “your”, and “yours” refer to the customer/purchaser utilizing our Internet site to purchase services or merchandise (“Product”). The terms “we”, “us”, and “our” refer to Gnosis.

Returns and Refunds for Online Purchases
I stand personally behind our producst! If there's anything we goofed on, or if you are unsatisfied, please let me know; we're not happy until you are!  I believe the only way a business merits existence is through integrity, quality, and servicing happy customers! Please email us a photo if you are claiming to have received a damaged/incorrect Product. We do not guarantee refund or return, but will work with you on a case-to-case basis and do everything we can to make sure you are satisfied!

Shipped Products
When buying Products from Gnosischocolate.com, you may have it shipped via one of our available shipping options. To guarantee delivery, we must have proper and complete addresses. We may use ice and an insulated cooler to insure your Products arrive in excellent condition.  

The shipping rate for orders within the US are a real-time calculation of the United States Postal Service prices as a reflection of the weight of the package and the distance it must travel. USPS charges the absolute best rates possible, and they’re the most eco-friendly carrier, too.  

Priority Mail is our default shipping method for all packages and will arrive to you within 2-3 days of shipping.
Express Mail is a choice you will see at checkout, which will place your order to the top of our list and it will arrive to you within 1 day of shipping! Please note: we can only guarantee Express Mail deliveries.

So fear not, handmade doesn't mean you won't get your order soon; we work quickly and with much Love to get your chocolate to you as soon as superhumanly possible! We always try to offer the most pocket- and environmentally-friendly way to get your chocolate to you :) If you would like us to use a different carrier, or have any questions, please email or call us: info@gnosischocolate.com / (877) 4 GNOSIS - (646) 688-5549

Shipping & Transit Time
We might be able to ship your order the same day if we receive it before noon, but please be patient and allow 1-4 business days as we make and package your order by hand. You'll receive an email from USPS with tracking information as soon as your package ships.  If this is for a holiday, birthday, wedding, anniversary, event, or any other such celebration and you need delivery by a specific date, please email and call us right away!

Transit Times (once the order is ready to ship)
Priority Mail = 1-3 business days (3 days only for states furthest from NYC)
Express Mail = 1-2 business days - these orders are moved to the tippytop of our list!
International Priority = 6-10 business days plus customs
International Express = 3-5 business days including customs (recommended for summer)

We guarantee all Express Mail shipments. To switch to Express (or if you have any delivery questions) please call if possible and email us right away. We often ship same day, so it's important we hear from you ASAP before your order goes out!   Please contact us with any questions: Live Person Phone Customer Service: 646.688.5549; Speedy Email Customer Service : orders@gnosischocolate.com.

Third Party Links
We may provide online links to third party web sites; however, these links are provided as a convenience only and should not be considered as a Gnosis endorsement of the site, the party that maintains the site or the products, service or information on the site. Such links to third party sites will take you out of our website. We are not responsible for the contents of any linked site, or any link contained in a linked site, any changes or updates to such sites, or the use of your information by the operators of such site.

Ordering Information and Payment Methods
We are not liable for orders that we cannot fulfill due to causes beyond our control, or for incomplete or inaccurate information being supplied by you or someone acting for you, including your Internet service provider, at the time your order is placed. Such information includes but is not limited to partial or incorrect credit card or payment information. At Gnosischocolate.com for your convenience we accept the following forms of payment for your online purchases: MasterCard, Visa, Discover and American Express. For your online purchases, you may purchase multiple Products in a single order.

Privacy & Security   

This website ("Gnosischocolate.com") is owned and operated by Gnosis and recognizes the importance of maintaining the privacy of our customers ("Customers") and other website users (collectively "Users").  We have posted this privacy policy ("Policy") to describe our practices regarding the collection and use of information gathered through Gnosischocolate.com. This Policy is effective as of 12/9/2011. We may from time to time update this Policy and invite you to review this page periodically. In the event this Policy changes, we will inform you by posting an updated Policy on this web page. All changes will go into effect on the date that is posted in our Policy. The new Policy will apply to all past and current users of Gnosischocolate.com and will replace any prior Policies.
   
Gnosischocolate.com does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require Users to register or provide information to us in order to view our site.

If you shop with us via Gnosischocolate.com, we collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date as well as the names, addresses and phone numbers of gift recipients (if any). We use your name, address, phone number, billing information/credit card information to process your order or otherwise described in this privacy policy. The email address you provide is used for internal purposes, such as confirming and tracking your order or otherwise as described in this privacy policy. We may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest Gnosischocolate.com news or to send you our latest newsletter. We will not share your email address with third parties.  Additionally, gift recipients may, from time to time, receive our latest newsletter as well as offers from us regarding new Products and services that we think may be of interest to them.

In certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Gnosis or others. We may also disclose your personally identifiable information when we believe the law requires it. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, it is possible that all User information collected by Gnosischocolate.com will be transferred to the purchaser or the new company.
       
Gnosischocolate.com uses "cookies." A cookie is a small file that is sent to your browser from a web server and stored on your computer's hard drive. We use cookies to help us determine whether a User has visited Gnosischocolate.com before or if they are new User. Cookies also allow Members to save time during checkout in return visits. Most web browsers automatically accept cookies, but they should also allow you to instruct your browser to prevent the use of cookies. Please note that if you disable cookies certain aspects of Gnosischocolate.com will not function properly. The cookie doesn't track any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer.

Disclaimer
Your use of this website is at your risk. Gnosis does not warrant or represent that our content is accurate, error-free, truthful or reliable or that your use of such material will not infringe rights of third parties. Gnosis does not warrant that the functional aspects of the website will be error free or that this website or the server that makes it available are free of viruses or other harmful components. Gnosis reserves the right to correct any errors on this website. If your use of this website or our content results in the need for servicing or replacing property, material, equipment or data, Gnosis is not responsible for those costs. Without limiting the foregoing, everything on our website is provided to you “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Gnosis MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL CONTAINED ON THIS WEBSITE, OR ABOUT ITS SOFTWARE, TEXT, GRAPHICS, AND LINKS, OR RESULTS TO BE OBTAINED FROM USING THE WEBSITE. Gnosis does not make any representation about the quality of any Product, services, information or other material purchased or obtained by you via use of this website. Please note that some jurisdictions may not allow the exclusion of implied warranties. As a result, some of the above exclusions may not apply to you.

Limitation of Liability
NEITHER Gnosis NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS WEBSITE SHALL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES RESULTING FROM YOUR ACCESS TO, OR USE OF, OR INABILITY TO USE THIS WEBSITE AND OUR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT Gnosis IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Please note that some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages. As a result, some of the above exclusions may not apply to you.

Errors on Our Website
We make every effort to ensure that the information on Gnosischocolate.com is accurate, complete and current. Despite our efforts, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product’s price or availability. Gnosis makes no warranty or guarantee that the information on Gnosischocolate.com is error-free, complete, or current. We reserve the right to correct errors and/or update the content on Gnosischocolate.com at any time without notice. Gnosis also reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.

Limitations and Exclusions
We reserve the right to change prices, terms, specifications and warranties without notice. Online sales are intended for, and limited to, personal use and domestic sales only. For any online purchase of a tax-exempt item during a sales tax holiday period, by completing the purchase, you certify that the item is being purchased for personal use only and you agree to assume liability for the applicable tax if the item is used for other than personal use. If you are purchasing Products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. WWarranties for exported Products may vary or be null and void. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax and insurance.

Damages
In no event shall Gnosis its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.

Use of Materials on this Website
Gnosis maintains this website for your personal entertainment, information, education, and communication. You should assume that everything you see or read on the website (such as images, photographs, illustrations, texts and other materials) (“content”) is the property of Gnosis and its licensors and partners. Without Gnosis’s prior written permission, you may not sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost, or otherwise use any of our content in any way for any purpose, including using our content on any other website or in a networked computer environment. However, you may electronically copy or print pages from this website for personal, non-commercial use, provided that you include a copyright notice on each page.

Your Submissions
We like to hear from you. Any creative or original materials or any other creative suggestions, text, software, music, sound, photographs, graphics, videos, messages, ideas, notes, drawings, concepts, marketing plans or other information that you submit to us by electronic mail or otherwise, will be treated in accordance with these Terms and Conditions and our Privacy Policy which is incorporated herein by reference.

By submitting and/or posting content to the website, you automatically grant to Gnosis a royalty-free, perpetual, irrevocable, non-exclusive and fully sublicensable right and license to use, reproduce, modify, adapt, publish, edit, translate, distribute, perform, create derivative work of and display such content alone, or as a part of other works in any form, media, or technology, whether now known or hereafter developed. Any content you transmit or post may be used by Gnosis or licensed to others by Gnosisfor any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting.

As a user, you are responsible for your own content and are responsible for the consequences of your posting such content. You must not do the following things: post materials that are copyrighted, unless you are a copyright owner or have the permission of the copyright owner to post it; post material that violates any law or infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; post material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; post or transmit any advertisements, promotional materials, “junk mail,” “spam,” chain letters, pyramid schemes or any form of solicitation; impersonate another person or misrepresent your affiliation with any person or organization; access the website to obtain a list of users of the website; access or use any secure or non-public areas of the website without authorization; or frame or link to the website. Gnosis does not represent or guarantee the truthfulness, accuracy, or reliability of any content posted by other users or endorse any opinions expressed by users. You acknowledge that any reliance on material posted by other users will be at your own risk.

Gnosis does not screen communications in advance and is not responsible for screening or monitoring material posted by users. If Gnosis becomes aware of any communication that allegedly does not conform to these Terms and Conditions, Gnosis may investigate the communication and determine in good faith in its sole discretion whether to remove or request the removal of the communication. Gnosis has no liability or responsibility to you for performance or nonperformance of such activities. Gnosis reserves the right to remove content, expel users and prevent their further access to the website for violating these Terms and Conditions or the law.

General Provisions
Gnosis controls and operates this website from its headquarters in Astoria, NY,  United States of America, and makes no representation that the material on the website is appropriate or available for use in other locations. If you use this website from other locations, you do so at your own risk and are responsible for compliance with applicable local laws, keeping in mind that access to our content may not be legal by certain persons or in certain countries. If any portion of these Terms and Conditions is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law to the greatest extent possible and the remainder of the provisions shall remain in full force and effect. Any cause of action you may have with respect to this website must be commenced within one year after the claim or cause of action arises or such claim or cause of action is barred. These terms will be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflicts of law provisions. Any legal action or proceeding relating to your access to, or use of, this website or our content will be instituted in a state or federal court in Queens County, New York, and you hereby agree to submit to the personal jurisdiction of such courts.

Miscellaneous
We may revise these terms and conditions at any time by updating the Gnosischocolate.com website These terms will be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflicts of law provisions. Any legal action or proceeding relating to your access to, or use of, this website or our content will be instituted in a state or federal court in Queens County, New York, and you hereby agree to submit to the personal jurisdiction of such courts.

Trademarks
The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on this website are registered and unregistered trademarks of Gnosis and others. Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this website without the written permission of Gnosis or such third party that may own the Trademarks displayed on this website. Your use of the Trademarks displayed on this website, or any other content on this website, except as provided herein, is strictly prohibited.

Termination
You agree that Gnosis may terminate your use of this website if it believes that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions, violated the rights of Gnosis or any third party, or for any reason with or without notice to you. You agree that Gnosis may modify or discontinue this website, with or without notice to you. You agree that Gnosis will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled “Use of Materials on this Website,” “Your Submissions,” “Disclaimer,” “Limitation of Liability,” “General Provisions,” “Indemnity,” “Trademarks” and “Copyright” will survive termination of this Agreement to use our website.

Copyright Notice
All content on this site is the property of Gnosis or its content suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of Gnosis or its software suppliers and protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Copyright 2011 by Gnosis. All Rights Reserved.  12/9/11.

Last updated on December 20, 2011 by Vanessa Barg